Starboost Privacy Policy

Last Updated: May 27, 2025

1. Introduction

Starboost (“we,” “us,” or “our”) provides review and reputation management services to help local businesses improve their online presence through customer reviews. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you interact with our website, schedule a reputation audit, or use our services. By using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect information to provide and improve our services. The types of information we collect include:

a. Information You Provide

Contact Information: When you schedule a reputation audit or sign up for our services, we may collect your name, email address, phone number, and business details.

Customer Lists: If you are a client, you may provide us with customer lists containing names, email addresses, or phone numbers of your customers to facilitate our review funnel process.

Feedback and Communications: Information you provide when you contact us, complete forms, or provide feedback, such as through surveys or customer support interactions.

b. Information We Collect Automatically

Website Usage Data: When you visit our website, we may collect information such as your IP address, browser type, device information, pages visited, and the time and date of your visit through cookies and similar technologies.

Analytics Data: We use analytics tools to track how users interact with our website, such as click patterns and time spent on pages, to improve our services.

c. Information from Third Parties

Public Reviews: We may collect publicly available reviews or feedback about your business from platforms like Google, Yelp, or social media to analyze and enhance your reputation.

Third-Party Services: If you connect with us through third-party platforms (e.g., social media), we may receive information such as your username or profile details, subject to the platform’s privacy policies.

3. How We Use Your Information

We use the information we collect to:

Provide and manage our review and reputation management services, including processing customer lists, sending review requests, and creating marketing assets.

Schedule and conduct reputation audits to analyze your business’s online presence.

Communicate with you about our services, updates, or promotional offers.

Improve our website and services through analytics and user feedback.

Comply with legal obligations or respond to legal requests.

Protect the security and integrity of our services.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers: We work with trusted third-party providers (e.g., email marketing platforms, analytics providers) to perform functions like sending review requests or processing payments. These providers are contractually obligated to protect your information.

Business Clients: If you are a customer of one of our clients, we may share your review or feedback with our client to help them improve their services or marketing, as part of our review funnel process.

Legal Compliance: We may disclose information if required by law, such as in response to a court order or government request.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website, analyze usage, and deliver personalized content. You can manage your cookie preferences through your browser settings. For more details, please see our Cookie Policy (if applicable).

6. Your Choices and Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access: Request access to the personal information we hold about you.

Correction: Request correction of inaccurate or incomplete information.

Deletion: Request deletion of your personal information, subject to legal or contractual obligations.

Opt-Out: Opt out of marketing communications by clicking the “unsubscribe” link in our emails or contacting us.

Data Portability: Request a copy of your personal information in a structured, commonly used format.

To exercise these rights, please contact us at [email protected]. We will respond within the timeframes required by applicable law.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations. For example, we may retain customer lists provided by clients for the duration of our service agreement with them, and website usage data may be retained for analytics purposes for up to two years.

9. International Data Transfers

If you are located outside the United States, your information may be transferred to and processed in the United States or other countries where our service providers operate. We ensure that such transfers comply with applicable data protection laws, such as through standard contractual clauses.

10. Third-Party Links

Our website may contain links to third-party websites or services (e.g., Google, social media platforms). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing personal information.

11. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised “Last Updated” date.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Starboost
Attn: Privacy Officer
[email protected]

Thank you for trusting Starboost with your information. We are committed to helping your business thrive while safeguarding your privacy.